Responsibilities:

1.Develop a comprehensive PR plan for corporate and brands
2.Formulate and execute a media relations strategy, securing high-level placements in print, broadcast, and online media
3.Coordinate all public relations activities, ensuring a cohesive and impactful approach
4.Leverage existing media relationships and establish new contacts within business, trade, and industry media
5.Manage media inquiries and interview requests, briefing executives accordingly
6.Create compelling content for press releases, by-line articles, and keynote presentations
7.Monitor, analyze, and communicate PR results on a timely basis
8.Evaluate and pursue opportunities for partnerships and sponsorships
9.Build and nurture relationships with associations and trade organizations

Requirements:

1.Bachelor’s degree in Communications, Public Relations, or a related field
2.Proven experience in developing and implementing successful PR campaigns
3.Strong media relations skills with a track record of securing high-level placements
4.Excellent written and verbal communication skills
5.Ability to create engaging content for various platforms
6.Familiarity with SEO best practices
7.Strong project management and organizational skills
8.Ability to work independently and collaboratively in a fast-paced environment

Key Performance Indicators (KPIs):

1.One standalone story as an individual contribution per quarter
2.Two by-line articles per quarter
3.SEO-enabled content with demonstrated improvements in SEO ranking
4.Achieve and maintain a high engagement ratio for content developed for social media
5.Secure executive placement in the governing body of a national-level association annually

Additional Details:

1.Travel requirement: On an as-needed basis within the country, contributing to 10% of time annually
2.Primary focus: Ideation, writing, and editing content, contributing to 70% of time annually
3.Allocate 20% of time to developing new content ideas for digital properties that are SEO-enabled

Invites experience and customer focus installation and customer service manager to join KWART – modular kitchen and wardrobe business. The ideal candidate will be responsible for seamless installation of the product and providing best in class customer service in throughout the process. The role is crucial in maintaining brand reputation for quality and strive continuously for raising customer satisfaction index.

Key Responsibilities

Installation Management

• Project Management skills: Plan and Manager Kitchen and wardrobe installation in timely and efficient manner.
• Check pre and post order all working drawings and site conditions.
• Supervise installation through third party / on role installation team.
• Trouble shooting and resolving issues at site.
• Comply with all statutory procedures and documentation.
• Ensure safety of material and men working at site followed without any deviations at all time.
• Plan free periodic services for customer.
• Promptly attend customer complaints and resolve to full customer satisfaction.
• Maintain Installation and Service cost within define budget.

Customer Service

• Take over the project on order signoff by customer.
• Act as one point contact for customer post sales order login.
• Address all customer quires politely and professionally.
• Ensure high customer satisfaction for positive feedback and spread work of mouth and share references.
• Set and work continuously to raise CSI (Customer Satisfaction Index)

Team Leader

• Lead and mentor installation team.
• Provide training, guidance and counseling to team.

Quality Assurance

• Draft and implement SOP and quality control process documentations.
• Ensure desire quality and company standards are meet at all times.

Reports and Documentations

• All documents, drawings and correspondence with customer data is properly saved/ filed.
• Regular update customer and all other stake holders regularly on site progress.
• Share site reports with management on regular basis.
• Issue site completion and handover certificate to customer along with warranty card.
• Certify installation contractor bills.
• Educate customer on usage and maintenance of Kitchen.

Education

Graduate or Diploma civil engineering with relevant minimum 4-5 years’ experience in modular kitchen and wardrobe installation and site management. This role requires both in office and at site working including travel to outstation on case to case basis.

KWART is looking for a creative and customer-focused Modular Kitchen and Wardrobe Designer to join our retail showroom team. The ideal candidate will have a passion for interior design and a flare for interacting with customers. Experience in designing modular kitchens and wardrobes will be an added advantage. As a Modular Kitchen and Wardrobe Designer, you will be responsible for understanding customer requirements and designing customized solutions that meet their needs and budgets.

Key Responsibilities

Customer Engagement

• Meet with customers to understand their requirements and preferences for modular kitchens and wardrobes.
• Demonstrate product display and help customers in making selection for design and finishes.
• Plan site visits for better understanding of site and measurements.
• Design kitchen and wardrobe based on customer interactions considering space utilization, aesthetics, and budget constraints.
• Build strong relationships with customers, addressing their inquiries and concerns, and following up on design proposals.
• Negotiate and close customer orders with formal sign off on drawings, specifications, and estimate.

Collaboration

• Work closely with the Product Manager, Field Sales, and Installation and service team and other store team members to
  ensure customer satisfaction and achievement of store target.

Showroom Management

• Upkeeping all showroom display in good presentable condition.
• Proper filing and backup of all drawings and estimate.

Qualifications

• Degree / Diploma in interior designing from good institution of repute.
•  Proficiency in design software such as AutoCAD, SketchUp or any other design software.
• Working experience with iMOS will be an added advantage
• Relevant and considerable experience in kitchen and wardrobe, preferably in an organized retail sector, is must.
• Good personality and Excellent communication and interpersonal skills.
• Minimum 3-4 years’ experience must.

Invites experience and customer focus with detail and meticulous eye for furniture quality. Quality Assurance Inspector to ensure the highest standards of quality for modular kitchen products at our third-party manufacturing factory. The ideal candidate will be responsible for inspecting, testing, and documenting product quality throughout the production process.

Key Responsibilities

Quality Inspection

• Study all production drawing, quantity, and specifications for the order to be produced.
• Inspect incoming raw materials and semi-finished products to ensure the right specification, quantity and quality standards are met.
• Conduct thorough inspections of modular kitchen components (WIP) and finished products at various stages of production.

Testing

• Check and verify that the products meet dimensional, structural, and aesthetic requirements as per drawings and specifications.
  
• Perform measurements, functionality tests, and quality checks on products using specified tools and equipment.
• Identify areas for quality improvement and recommend process enhancements.

Documentation

• Record all non-conformities and collaborate with production teams to address them.
• Maintain detailed records of all production drawings and orders. Document all inspection and test results, including any defects or discrepancies.
• Identify and report defects or non-compliance issues to the Quality Control Manager for corrective actions.

SOP Adherence

• Strictly follow Standard Operating Procedures (SOPs) for quality assurance and ensure all team members comply with these guidelines.
• Maintain Integrity, Trust, and high work ethics in all dealings.

Qualifications

• Minimum 5-6 years’ experience in Panel based furniture industry.
• Attention to detail and a strong commitment to maintaining product quality.
• Proven experience as a quality assurance inspector in manufacturing, preferably in the furniture or kitchen industry.
• Knowledge of quality standards and best practices in manufacturing.
• Proficiency in using inspection tools and equipment.

Education

• Science Graduate
• A relevant quality assurance certification is an added advantage.

Looking for result oriented dynamic Industrial Product Designer for developing panel based furniture concepts. Responsible for developing innovative and functional kitchen and wardrobe solutions. The desired candidate should have acumen for creative designs, aesthetically appealing, functionally stable, high quality, and commercially viable product solutions.

Key Responsibilities

Conceptualize

• Product DesignStudy market trends and user needs to develop products.
• Design products to match brand aesthetics and value.
• Design products that are functionally stable, aesthetically appealing, and commercially viable which are sellable in the market considering the need for customization on customer demand.
• Choose appropriate materials, finishes, and hardware to meet design and functional requirements.
• Oversee the development of physical prototypes to test design concepts.
• Prepare detailed design specifications, drawings, and documentation for production. Create detailed 3D models and realistic renderings of product designs for cataloguing.

Collaboration

• Work closely with product manager, sales, installation team, vendors, and other stake holders.

Quality and Cost Management

• Define quality standards and ensure that the final products meet these standards.
• Define cost and adhere to set budget.

Market and Competition Study

• Stay connected with market trends and competitor’s offering to drive design innovation.

Qualifications

• Degree in Industrial Design or Product Design- B-DES
• Proficiency in design software such as AutoCAD, SolidWorks, Adobe Creative Suite, and 3D modeling.
• Strong knowledge of manufacturing processes, woodworking and panel base furniture materials.
• Ability to work collaboratively in a team environment.
• Excellent communication and presentation skills.
• Minimum 5-6 year’s experience with panel-based furniture design.

Looking for result oriented dynamic candidate who can build up strategies for Modular Kitchen and Wardrobe business development in a given territory. The ideal candidate will help generate sales revenue by building strong relationship with Institutional clients and  builders.

Key Responsibilities

Client Acquisition

• Identify potential institutional clients, Boutique builders, contractors and Interior designers.
• Identify customer moving in new flats or building own house.
• Making sales presentation and arranging showroom visit for prospective customers.
• Understand customer needs and requirement and prepare detail proposal ( drawing and estimates)
• Offer solution to suit customer budget, negotiate and close order.
• Payment collection and monitoring credit / overdue payments.
• Work closely with marketing team and support team for catalogues and sampling.

Market Research

• Stay up-to-date with industry trends and market conditions, identifying opportunities for growth.
• Study competitor activities and provide recommendations to maintain a competitive edge.

Project Management

• Work closely with Installation team and keep customer well informed.
• Ensure project delivery meets agreed-upon timelines and quality standards.

Sales Reporting

• Maintain up to date records of sales activities, client interactions, and revenue projections month / quarter wise.
• Provide regular reports and updates on institutional and project sales performance and timelines.

Qualifications

• Graduate with Management degree must.
• 5-6 year’s experience with proven sales record with modular Kitchen and Wardrobe is added advantage.
• Strategic thinking and strong analytical skills required.

Education

• Graduate with Management degree in sales and marketing is must.
• Engineering degree will be added advantage.

E-Commerce Role
As an ecommerce Manager, you will be overseeing the channel development strategies, architecture
and infrastructure requirements, and collaboration of information technology, sales, and operations
teams to fulfill e-commerce business strategies.

Responsibilities:

1. Managing all aspects of the ecommerce business including business planning, content strategy and development, promotional campaigns and other online marketing, customer service, web analytics and web technologies.
2. Manage all online activities in relation to traffic acquisition, online presence, sales, conversion, managing internal data sources, margins, and reporting. Total oversight of operations including order management, Inventory, ownership of payment and fraud web services, EDI (Electronic Data Interchange) receipt, and transactional flow of all orders and a/b testing and reporting.
3. Develop and implement ecommerce strategy in order to improve website performance, technology road maps with the ecommerce partners to strategically drive sales and conversions, enhanced customer experience and continually elevate the site as a digital flagship destination.
4. Work with the marketing team or manage digital marketers in order to improve quality and

traffic acquisition.

5. Driving continued innovation and best practice implementation. Supervising all activities and

product development. Ensuring the prices of the products and the offers on the website are

updated and there is quality control.

6. Creating potential customer base, sales and satisfaction across the Indian & International Ecommerce platforms, markets and territories and enhance the customer experience, execute customer order fulfillment, and maintain the organization of the website.
7. Analyzing data from market and consumer studies to generate commercial insights. Ensuring to make a proper scheduling of deliveries and coordinate well with the delivery team to avoid getting delays.
8. Preparing reports to check the stocks of the products. Identify and report on key performance indicators, and opportunities for improvement on a regular basis.
9. Managing relationships with partners and ensuring continuous end-to-end integration of the e[1]commerce business.
10. Planning assortment and promotions for tail SKU. Cross sell and up sell attributes. Leading the merchandising team of merchandisers for new initiative of own website & for Ecommerce partners.
11. Hands on experience with Google analytics with regards to Ecommerce business. Prepare and implement the annual and strategic business plan for the online retail business.
12. Plan and achieve the Business (top line and bottom line etc) and customer (user experience score, compliments/complaints etc) related objectives for the online retail business.
13. Development and ensuring continuous enrichment of online website including content strategy, development and quality assurance management to put up a visually and navigationally superior and engaging presence across the brand.
14. Building up systems and processes for smooth order execution and establishing online retail specific policies such as returns, collection, pick-ups etc to achieve operational excellence.
15. To work side by side with his/her peers to manage the day-to-day operations of B2C ecommerce platforms, market place and integrations with key back-end systems. He or she will also manage the integrations of ecommerce platforms with main website as well as backend systems and applications.
16. Manage Product Catalog and update listings on the platform. Support the ecommerce Manager on campaigns and programs.
17. Support integrations of ecommerce platform with main website as well as backend systems and applications.
18. Coordinate with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the ecommerce platform. Track and Manage ecommerce platform KPI’s.
19. Shipping: Understanding the varying shipping needs for the different verticals and categories build a cross border shipping solution. Partner with the Business to understand shipping struggles and develop solutions with carriers and technology to address those gaps BU owner [Business – P&L, Product and Operations] for customized shipping program – Global Shipping.
20. Seller Services: Run seller engagement and seller training for marketplace seller. Effectively articulate business scenarios, related tools capabilities, and provide recommendations to automate the current manual internal processes. Run the network of third-party solutions available for sellers. Drive Seller NPS and own end-to-end seller policies, including communications plan.
21. Marketplace Health: Forge deep connections with Global Operations, Global Customer Experience, Risk, Trust and Support teams by partnering closely with Execs & Leads across the company to develop and refine India marketplace operations and processes for exports. Manage Implementation of Payment initiatives & improve operational efficiency. Drive continuous improvement projects based on data insights.

Qualifications:

• MBA from reputed management institutes. IIMs, XLRI, SP Jain etc.
• Minimum 6 to 8 years of relevant work experience, preferably in Retail industry (FMCG, Retail, E
• commerce).
• Excellent communication and interpersonal skills (verbal and written).
• Strong analytical, data and problem-solving skills, with the ability to use the information for reporting.
• Drive and manage own tasks effectively; work independently and be an effective contributor to the
• Meticulous attention to detail and follow through.
• Extremely organized with superior time management skills Ability to multi-task and priorities under tight
• schedules while maintaining production of high-quality work.
• Ability to work independently, establish priorities and demonstrate good judgment skills.
• Ability to manage multiple priorities and deadlines.
• Experience with Salesforce Commerce. Understanding and experience in, UX, Adobe Photoshop,
• InDesign, Dreamweaver and Google Analytics.
• Experience developing and overseeing digital marketing strategies
• Fluency of ecommerce & web development best practices and coding standards.
• Knowledge of ERP, ecommerce, Customer Relationship Management environments.
• Have demonstrated experience with design & development of Web Application Components,
• Templates, Services and Workflows.
• Strategic and creative thinker who can deliver results consistently.

Store Retail Operations Head

• The Retail Manager will oversee all of the daily Operations of the Store. They need to be passionate about delivering exceptional levels of customer service and driving sales and all KPI. They will manage the store’s employees, including hiring, performance evaluation, scheduling and assigning duties and responsibilities by training, coaching and developing the team.
• The Retail Op’s Manager will be responsible for motivated & engaging staff and to ensure the staff represents and embraces Blenheim Values and understand Blenheim goals. They will also hold regular team meetings to communicate with the staff.
• Manage roster ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team.
• Lead and be responsible on recruitment, interviews, selection, training and development of new employees
• Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support
• Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations
• Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time.
• Train and develop the team to ensure they deliver outstanding customer service
• Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
• To identify and proactively manage any poor performance issues using appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• To ensure all HR and H&S policies and procedures are adhered to.
• To comply with Data Protection and GDPR regulations relevant to the business and ensure correct practice is adhered to.
• Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations
• Build a good supportive relationship with Head of Retail, the Buyer and the Management team.
• Communicate effectively both verbally and written.

In addition you will be able to:

• Provide general administrative support.
• Scheduling inter-departmental meetings, coordinating the time schedules with the employees, and arranging food and other necessities.
• Organizing, compiling, and updating company records and documentation
• Helping the department heads as and when required
• Liaising with internal and external agencies for smooth administrative functioning.
• Coordinating with the housekeeping staff for daily activities
• Preparing financial statements, reports, memos, invoices letters, and other documents.
• Answering phones and routing calls to the correct person or taking messages.
• Handling basic bookkeeping tasks.
• Filing and retrieving corporate records, documents, and reports.
• Helping prepare for meetings and accurately recording minutes from meetings.
• Handling Visitors and making all arrangements needed like local conveyance, hotel and ticket bookings.
• Reading and analysing incoming memos, submissions, and distributing them as needed.
• Performing office duties that include ordering supplies and managing a records database.
• Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery’ of the retail KPIs.
• Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets.
• To understand daily, weekly and monthly store targets, cleai1y identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team
• Completing the morning briefs, a daily deployment planner which will enable you to focus the team to drive customer service and sales
• To ensure outstanding presentation and visual merchandising standards are maintained at all times Ensure the shop is tidy, clean and full at the end of the day.
• Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results
• Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover
• Ensure all staff are kept up to date on changes to products & offers
• To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock Head of Retail.
• To comply with legislation requirements. concerning the sale of food & Drink

Skills & Knowledge:-

• Good standard of numerical skills
• Worked In a fast pace, high turnover store
• 10 to 12 years of management
• Relevant Experience in similar role
• The ability to plan and prioritize workloads and delegate accordingly
• The ability to multi-task and work under pressure
• To manage and lead the team ensuring consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.

Person Specification:-

• The ability to manage, motivate and inspire others.
• Display a positive and proactive approach to lead change.
• Highly self-motivated and enjoy working with own initiative
• A flexible approach to working hours, including weekend working
• Customer service excellence
• A positive and ‘can do’ attitude
• Working within a team
• Passionate, enthusiastic & driven.
• Proactive and able to lead a team to achieve results.
• Strong communicator verbally and written skills.
• Adaptable and flexible to change
• Thrives off a busy and dynamic environment.

Position: Senior Executive – Visual Merchandising Implementor

Visual Merchandising

• Implementing the creative visual merchandising campaigns for retail stores. Coordinate with all stakeholders for timely implementation of campaigns as per docket and standard guidelines.
• Create appealing and eye-catching visual displays that take shopper from multiple stages – attract, engage, persuade & convert
• Deploy store & brand VM dockets that helps maintaining Visual effectiveness in stores at brand level. Oversee the production and brief staff on arranging displays. Define displays to promote new product launches and reflect festive or seasonal themes
• Conduct training to Sales teams on VM skills and promotional display presentation.
• Drive ROI analysis of store interventions and impact on footfalls, conversion
• Provide guidelines for planogram, store zoning, display strategy for gondolas, panels and changes as part of VM guidelines and new store openings

Campaign deployment

• Work with Category marketing teams and store teams to plan campaign rollout – window banners, facades/OOH, in store, POP.
• Coordinating and maintaining the Campaign Calendar in sync with marketing objectives for the year.
• Develop innovative shelf, counter-top in-store branding units in-line with the overall VM guidelines.

Finance, Commercial

• Manage budgets & expense control
• Close coordination with Marketing Head on Budget preparation & expense control. Design and manage VM budgets at store level.
• Managing rate negotiations for marketing elements along with commercial team
• Evaluating efficiency of Retail activations and other activities for customer retention, footfall traffic, sell out, conversion etc.
• Work with commercial team for annual rate negotiations
• Drive sustainability from material production to end of life-cycle. Leverage reduce, reuse & recycle philosophy.

Key Performance Indicators:

• Retail EBO’s – Footfalls, conversion
• NPS – store ambience scores.
• Time to deploy campaigns.
• Budget adherance.

Key Skills & education

• Retail & Visual merchandising, 360 Campaign management
• Retail and channel understanding, store management
• Team management
• Strong people management skills & the ability to persuade at all levels of the company

Name of the Role: and ID
The Category/merchandising head is responsible for creating a category plan as per an organization’s
requirement. This role involves implementing and creating category plans in the same line with BU
strategy, and teams. Maintaining key account management, brand alliances, and seller relationship
management.
Category Management, Vendor Relationship Management, Product Portfolio/Catalogue Mngt.
Merchandising and sourcing, Market Intelligence, Quality assurance, New Product Identification and
launch, Budgeting/Pricing/Negotiations, and Customer experience and satisfaction.

Key Responsibilities

1.  Develop and create a category plan and implement it with BU.
2.  Trailblazing key account Management, brand alliances, and seller
relationship management.
3.  Build, onboard, and maintain new sellers and brands with a focus on
customer experience.
4.  Building assortment, monitoring pricing & inventory in line with the
organization’s sales & margin plans.
5.  identifying trends & on-boarding new assortment per season
planning
6.  Leading consumer experience by acting on relevant parameters of
product quality.
7.  Spearheading complete buying, merchandising, Quality
benchmarking, and Market intelligence.
8.  Managing vendor relationships by discussing quality; checking
availability and negotiating prices accordingly.
9. Balancing product pricing and availability with demand and
seasonality; forecasting demand based on seasonality to ensure
product availability.
10. Achieving defined targets pertaining to sales, margin, master
hygiene, promo negotiations, efficient stock planning promo efficacy
analysis, and other income for the assigned category.
11. Achieving defined targets pertaining to sales, margin, master
hygiene, promo negotiations, efficient stock planning promo efficacy
analysis, and other income for the assigned category.
12. Researching competitors to gain better market understanding by
conducting competition benchmarking, promotions & pricing, and
suggesting appropriate pricing and promotional activities.
13. Controlling & maintaining inventory as per the guidelines and
ensuring timely availability of products

14. Chalking out the pricing strategy to deliver price value to business
units by great execution.

Work Experience and Skills

1.  Good Communication skills
2. Understanding business dynamics of given requirement
3. Demonstrated experience in Category Management and
merchandising.
4. Subject Matter Expertise in specific categories of products; driving
the pricing, shelving, marketing, and promotions of category’s
products to make them as visible, accessible, and appealing to
customers as possible.
5. Experience in the Building material manufacturing sector.
6. Steered all aspects of product marketing including product
enhancements, competitive analysis, trend analysis, market
forecast, and major re-pricing & repositioning exercises.
7. Spearheaded the entire product life cycle management, right from
product launch including features, timelines, cost targets, pricing,
and business case and go-to-market strategy.
8. Steered catalog quality management for categories as per the
requirement of a business unit.
9. Conducted opportunity analysis by keeping updated with market
trends & competitor activities to achieve market-share metrics.
10. Accomplished & exceeded volume and profit goals by nurturing
partnerships with existing distributors & suppliers and identifying &
on-boarding new suppliers & brands with a focus on optimal product
quality

Education and Qualification

1. Good Communication skills
2. Understanding business dynamics of given requirement
3. Demonstrated experience in Category Management and
merchandising.
4. Subject Matter Expertise in specific categories of products; driving
the pricing, shelving, marketing, and promotions of category’s
products to make them as visible, accessible, and appealing to
customers as possible.
5. Experience in the Building material manufacturing sector.
6. Steered all aspects of product marketing including product
enhancements, competitive analysis, trend analysis, market
forecast, and major re-pricing & repositioning exercises.
7. Spearheaded the entire product life cycle management, right from
product launch including features, timelines, cost targets, pricing,
and business case and go-to-market strategy.
8. Steered catalog quality management for categories as per the
requirement of a business unit.
9. Conducted opportunity analysis by keeping updated with market
trends & competitor activities to achieve market-share metrics.
10. Accomplished & exceeded volume and profit goals by nurturing
partnerships with existing distributors & suppliers and identifying &
on-boarding new suppliers & brands with a focus on optimal product
quality

Education and Qualification

Master’s degree, MBA preferred

Organization

AEL or Group Companies

Designation

Head of Department

Total Experience

10 to 15 Years

Salary Range

As per Policy

Age Limit

Below 45